Privacy policy.
The Migration Studio (ABN: 89 932 454 993) is a sole trader in Melbourne, Victoria, Australia. The Migration Studio understands the importance of personal information and ensuring this information remains protected, private and secure, and is committed to privacy protection and upholding your rights when you use https://www.themigrationstudio.com.au (the website).
This Privacy Policy (Privacy Policy) applies to the services The Migration Studio provides on the website and social media channels, and describes the management of this information, including its collection, storage, use and disclosure, and The Migration Studio’s overall compliance with the requirements of the Privacy Act 1988 (Cth). This Privacy Policy does not extend to nor apply to information submitted via social media channels or other third party applications, which are subject to the privacy policies of those websites.
This Privacy Policy forms part of, and is subject to, The Migration Studio’s Terms and Conditions.
If you have any questions regarding your privacy, you can contact The Migration Studio at hiya@themigrationstudio.com.au or through the website’s Contact Us page.
GENERAL
The Migration Studio takes your privacy seriously. The Migration Studio will never rent, trade or sell your information to anyone, or publicly display any personal information without your prior written consent (for example, in the case of testimonials, the use of your name or broad details).
The Migration Studio will only use your personal information in accordance with any and all obligations binding upon us under the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles.
PERSONAL INFORMATION
The Migration Studio holds your personal information which may include your:
· name and date of birth;
· residential and business addresses;
· telephone numbers;
· email addresses;
· bank account or credit card details or other financial information for agreed billing purposes;
· computer and connection information; and
· any other information you may otherwise share with us.
The Migration Studio may also collect data when you use this website, including but not limited to information about:
· services you enquire about;
· your use of this website; and/or
· IP addresses, connection information login browser type, time zone, plugins and location.
The Migration Studio may collect and use this information for security purposes and/or to detect and/or prevent the misuse of the website and/or any unlawful or fraudulent activity.
WHEN AND HOW WE COLLECT YOUR INFORMATION
The Migration Studio only collects personal information necessary for the business to conduct services as an Australian immigration law firm. This includes when you:
· interact with The Migration Studio on social media; or
· send The Migration Studio an email or engage in any other form of communication (e.g. phone call);
· complete questionnaires, contact forms or schedule consultations on the website; or
· accept cookies or internet tracking technologies on devices;
· provide information or data to The Migration Studio.
HOW WE USE YOUR INFORMATION
The Migration Studio will only use your data for the purpose it was collected. This may include:
· running the website;
· disseminating information;
· customer service;
· improving user experience;
· market research;
· marketing (where your express consent has been gained);
· improving business systems and infrastructure;
· compliance with the website’s terms and conditions;
· any other reasonable purpose.
WHEN WE DISCLOSE YOUR INFORMATION
The Migration Studio may disclose your data for the purposes it was collected, where compelled to by law or with your consent, to reputable third parties, in order to provide legal services or to function as a legally compliant and audited business. This includes to The Migration Studio’s professional advisers or service providers (e.g. accountants, payment processors, social media and/or analytics, communications and marketing software), or law enforcement or government authorities.
INFORMATION PROVIDED TO PAYMENT GATEWAY PROVIDERS
The Migration Studio offers the ability to make payments through the website via third party payment gateway providers. The Migration Studio cannot see or access personal information you provide to third party payment gateway providers without your prior express written consent, other than that information reasonably required for the purposes of accounting and service provision (for example, your name, email address and billing address).
INFORMATION PROVIDED BY THIRD-PARTY RAN PORTALS AND/OR QUESTIONNAIRES
The Migration Studio utilises Migration Manager legal management software, which is ISO 27001:2022 certified software. The software provides features including client portals and website-embedded questionnaires to streamline both client and service experience. Information submitted, transmitted or otherwise disclosed through the client portal and/or web questionnaires are subject to Migration Manager’s Privacy Policies, accessible at the following links: https://manual.mmcpd.com/m/49190/l/1070570-portal-data-security-privacy-and-cookies-policy; https://manual.mmcpd.com/m/49190/l/1070582-webleads-online-assessment-portal-data-security-privacy-and-cookies-policy and https://manual.mmcpd.com/m/49190/l/1064207-encryption-policy.
COOKIES
The website may use cookies (persistent and session) and similar technology to provide a personalised online experience. The Migration Studio may use cookies for:
· user experience purposes, remembering your preferences for use of the website;
· provide e-commerce transactions;
· display relevant notifications;
· remember details of data you choose to submit (i.e. online forms).
Cookies may collect and store your personal information, and this Privacy Policy extends to any personal information collected via this means.
You can accept, reject or otherwise manage cookies through your internet browser; meaning you can turn off this function when visiting The Migration Studio website. If you choose to decline or modify cookies when visiting the website, you retain access to the website but the website functionality may be affected.
THIRD PARTY COOKIES
The Migration Studio may use third party websites or functionalities to assist with the business. In some cases, third parties may place cookies through this website, such as Google Analytics – which may feed back your browsing behaviour including how long users spend on sites and pages visited and/or Google AdSense – which may use cookies to provide you with relevant advertisements for The Migration Studio when you visit other internet sites. Social media applications may also use cookies through the website to enable the integration of social media channels with the website.
WEB BEACONS
The Migration Studio reserves the right to employ web beacons in this website or in emails. You can opt out of email traffic using the ‘Unsubscribe’ button within the email.
MARKETING
The Migration Studio reserves the right to use programs such as Google AdWords or social media marketing to advertise on third party websites. This may result in previous website visitors seeing advertisements for The Migration Studio when visiting other internet sites. Data collected by Google AdWords or social media platforms are subject to their privacy policy and are not covered by this privacy policy. You can adjust your preferences for how Google and social media platforms advertise to you by accessing the relevant function in your browser.
The Migration Studio expressly disclaims any liability for loss or damage that occurs in relation to the use of third party websites.
CONTACTING US ABOUT PRIVACY
You are able to contact The Migration Studio with any privacy-related questions or concerns by email at hiya@themigrationstudio.com.au or through the website’s contact form.
You are able to opt out of any marketing material at any time by written notice to hiya@themigrationstudio.com.au or through the website’s contact form.
ACCESS TO YOUR PERSONAL INFORMATION
You can make a request for access to personal information held by The Migration Studio by emailing the Privacy Officer at hiya@themigrationstudio.com.au or by making the relevant request through the website’s contact form.
In most cases, The Migration Studio can provide access to this information. In some cases, The Migration Studio may refuse to provide this access, such as where providing access would be unlawful, adversely affect another person’s privacy or confidentiality, or where access would prejudice an investigation of an unlawful activity. The Migration Studio may also refuse access where the personal information relates to actual or anticipated legal proceedings, where that information would be accessible through court processes. In the event The Migration Studio cannot comply with a request for access to personal information, The Migration Studio will advise the basis for the refusal.
CORRECTING PERSONAL INFORMATION
Please contact The Migration Studio to correct any inaccurate, misleading, dishonest or incorrect information The Migration Studio holds about you. This may be imperative in the case of immigration applications due to legal requirements about the veracity and accuracy of information submitted.
STORAGE AND SECURITY OF YOUR PERSONAL INFORMATION
The Migration Studio stores personal information electronically on digital computer systems, practice management software, web hosting services and other reputable third party sources where required for the provision of legal services or the operation of the business. The Migration Studio takes client’s personal data seriously, particularly noting the degree of information required in the immigration law space, and while The Migration Studio cannot guarantee the security of information transmitted to us. The Migration Studio will take all reasonable precautions to protect your personal information from unauthorised use or access. This includes:
· investing in ISO 27001:2022 certified legal management software;
· password access to accounts and/or documents;
· the use of multifactor authentication;
· using reputable third party storage providers;
· using PCI DSS compliant payment providers.
THIRD PARTY WEBSITES
The website may contain links to third party websites. This Privacy Policy does not apply to third party websites that are accessed through links embedded in, or appearing on, the website. The Migration Studio assumes no responsibility for the content of third party websites, nor for the handling, storage or collection of data that occurs if you visit that website.
You should refer to the relevant privacy policy of third party websites for information about how your privacy is protected.
GOVERNING LAW AND JURISDICTION
This Privacy Policy is governed by the laws of Victoria. These parties irrevocably submits to the non-exclusive jurisdiction of the courts of Victoria and the courts of appeal from them.
COMPLAINTS
If you have complains about this Privacy Policy or how your data is stored, collected and used, please email the Privacy Officer at hiya@themigrationstudio.com.au or by making the relevant request through the website’s contact form.
If you are dissatisfied with The Migration Studio’s response, you may escalate your concerns through the Office of the Australian Information Commissioner.
CHANGES TO THE PRIVACY POLICY
The Migration Studio reserves the right to change this Privacy Policy at any time.
All changes will be compliant with the Privacy Act and the Australian Privacy Principles.